Return and Refund 

Last Updated: [19 Feb, 2025]

1. Return Eligibility

Customers can request a return within 10 days of purchase. The product must be in its original condition and must not be damaged in any way. We do not accept returns for:

  • Custom-made furniture

  • Physically damaged products

2. Refund Process

We offer a full refund for eligible returns. Once your return is approved, the refund will be processed within 2-3 working days. Refunds will be issued through one of the following methods:

  • Original payment method

  • Bank transfer

  • Mobile banking

3. Return Shipping

  • If the product has a manufacturing defect, URBANA Furniture will cover the return shipping costs.

  • If the return is for any other reason, the customer is responsible for the shipping expenses.

  • We do not provide return shipping labels.

  • If a return is lost or damaged during shipping, we will investigate the situation and take necessary steps.

4. Exchanges

We do not offer product exchanges at this time.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will inspect the issue and either:

  • Fix the defect if possible, or

  • Replace the product if a fix is not possible.

6. Contact Information

Before returning any item, customers must contact us via email at contact@urbanafurniturebd.com. We are happy to assist you with any concerns regarding returns and refunds.

Thank you for choosing URBANA Furniture. Your satisfaction is our priority!